IPhone 5S suddenly turns off at 30-40% of battery life

batteryiphone

I have iPhone 5S with 10.1.1 iOS. I have experienced few situations where my battery life was about 30-40% and iPhone immediately turned off. When I tried to turn on it indicated low battery and kept doing this for about 2 hours everytime I tried to turn on. And then suddenly turned on and was back at around 30% battery life and I did not use charger in the meantime (I did not have it).
Then this situation happened to me again when I had my charger with me, so plugged in and after while iPhone turned on charging but already had about 40% of battery charged.
This happened to me like 5x in last 3 months. The scenario is always very similar, battery life about 30-40%.. (never happens when the battery is more than 50%) and then few hours idle until comes back. Does anyone has any suggestions? Many thanks for help

Best Answer

When I was a Genius at an Apple Store about two years ago, this issue was relatively common. Most likely this is a hardware issue with the battery itself, but there is a chance it could be a battery calibration issue. It's best to troubleshoot calibration first.

Calibration Issue

The battery itself keeps track of how much battery life it has, and reports this back to the phone, which it then displays on the screen for you. Sometimes, the battery may be fully charged, but the battery or phone instead reports a different charge percentage.

Fixing a calibration issue is relatively easy:

  1. Use your phone until it completely runs out of battery power and shuts off.
  2. Plug your phone into a charger, and leave it plugged in until it is fully charged. Ideally, do this overnight so you know to be sure it gets completely charged.

This process will tell the phone and battery where its lowest and highest charge points are.

Hardware Issue

If you continue having the issue, it is almost certainly an issue with the battery itself. If you have an Apple Store nearby, make a Genius Bar appointment there and bring your phone in. They can replace your battery there the same day, and it usually takes less than an hour.

If you don't have an Apple Store nearby, there may be an Apple Authorized Service Provider near you that can help. Go through the prompts at Apple's support site, and they will help you find a good option.

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