My Granddaughter has lost/forgotten her ID and passwords for her iPad. When the iPad powers on, it goes straight to an iCloud password request and I cannot get past it.
I have installed iTunes on my laptop but it fails to connect to the server (error 310).
I installed iCloud control panel and tried a restore but that failed because of "Find my iPad" was active, which I cannot turn off because of the original password problem!
This is driving me crazy. I just want to reset everything now so that I can hand it back to her. Can anyone help?
Best Answer
If the iPad is a recent gift, Apple offers free support to guide you in reclaiming access to her iCloud account. You can't unlock or restore the iPad with iTunes as the device is truly locked until her password is remembered or reset.
If you don't know how the account was set up, realize that too many wrong guesses will lock that account and make her go through more questions / answers and possibly have to review purchase history with Apple before getting someone to assist in resetting things.