I have two movies where I downloaded the digital copy (using the standard redemption method) to iTunes. They are mpeg-4 files, but unlike other mpeg-4 files, I cannot sync them to my iPad. It says, for example:
"Paul (Unrated) [2011]" was not copied because the video format is not supported by the iPad "The Oracle".
If I try to double click and play it on my iMac, it says:
This movie requires QuickTime, which is not supported by this version of iTunes.
I'm running iTunes 10.7. If I go to the actual file and double click it, I can view it with QuickTime.
Any idea what I may be doing wrong?
Best Answer
After a few hours with Apple Tech Support, we discovered that we needed to restart iTunes in 32-bit mode and then the movies would sync to my iPad and could be played in iTunes. To set 32-bit mode, Do a Get Info on the iTunes Application and check the "Open in 32-bit mode" checkbox.