IOS – Urgent – iPhone disabled, rescue data

data-recoveryiosiphonerecovery

I have the iPhone 6s of my grandma here. She asked me if I could recover the photos she has made with her iPhone after it disabled itself for some reason.

I have already updated it multiple times over the recovery mode with iTunes. If anybody has any idea on how I could solve this quickly, I would be forever thankful. I believe my mother would love to have some of these pictures as well.

Best Answer

If you've restored the phone once, the data is no longer on the device.

You (your grandma) would have either needed a backup via iTunes on their computer, or backups being made via iCloud.

If you plugged the phone into her computer and there weren't restores available, and the iPhone setup phase doesn't say it can restore from iCloud, there's no backups to restore.

However, phone backups and service data are two different things. There is a change that if you set up the phone and log her back into her Apple ID, her "live account data" (service data) would come back if they were being stored in iCloud via iCloud Photos.

Have you gone all the way through the restore process and Apple ID login on her phone?