I'm trying to update my sisters iPhone 5 to the new iOS update but it's asking for the passcode to do the update. We have tried the passcode to unlock the phone and all the other passcode she can remember but we're still unable to update. Last time we had to use iTunes and then reinstall everything but that took forever to do. Is there anyway of resetting it? I've tried checking the restrictions thing – it's already turned off as well.
IOS – Updated iPhone asking for passcode
iospasswordsoftware-update
Best Answer
The only password that gets asked when updating directly on the phone is the password you need to unlock your phone (or need to enter after restarting your phone). If she doesn't remember any of them, you must fully restore the phone through iTunes.