I work in an IT department and I am moving large amount of people from their iPhone 4 to a new iPhone 4S. What currently happens is the person who is getting an upgrade comes in, activates the handset and I can then update it. I then add everything that they need on the phone from the iphone configuration utility and the appstore which involves them needing to be there to enter usernames/passwords.
This is all fine apart from it takes quite a bit of time out of the person's schedule. I feel it would be a much better approach if I was able to update all the phones beforehand and then have the recipient activate the phone. This would save on the large amount of time that is spent waiting for the phones to update, which is important when the recipients have very little time spare as they have incredibly busy schedules and getting the time required can be quite a squeeze.
Is there anyway I can update first or am I out of luck?
Note: We are using Windows so the Apple Configurator isn't an option
Best Answer
You are forced to activate the phones OTA or via iTunes before you can sync apps over the 30 pin connector or access iCloud or the App Store on iOS.
You can put the devices into recovery mode and update the OS from iTunes to get part of the way there.
Just because you're a windows shop, don't assume you won't come out ahead getting the configurator and a computer to use as an appliance for saving you valuable time in setting up the devices your employees are using. I understand not wanting to fight a battle with limited time, but this might be a nice time to branch out and come out ahead in experience and tools.
If I were in your situation, I would have each employee make iCloud and ensure the device is backed up to iCloud to do the migration. You can be there to guide them, but they are responsible for moving their data and settings to their new devices. (Your comment about data privacy means iCloud is clearly not something you want so I understand that with sensitive data but perhaps others can rely on that when they have a similar problem)
You can update all the new devices to iOS 5.1.1 and they can get help from you if they can't get their devices up to that level or backed up before they arrive for their exchange.