My sister had locked her phone by downloading the IOS 8 and in the process she had turned off her phone. Her whole phone had then locked out and started over. Logically, we would take the phone and put in the iCloud account with the iCloud email and password but the problem is she does not know her password so we went to recover it but she keeps getting the security questions wrong and she forgot what email she used to recover the iCloud account. I´d really appreciate any help. Thank you.
IOS – Unlocking iPhone 5s
iosiphone
Related Solutions
Focus on iTunes billing support. When you need support on a device and the software support window is over, you pay for that help.
iTunes billing support is generally free since you can't spend more money in the store without a working account. You always have to get a support person to call you since people that have access to the store accounts are a very limited subset of all the support personnel.
Just be persistent - keep good notes, provide a phone number where they can reach you and have all the details of the account you can muster ready. Things like purchase history, credit card bills so you can tell the person the last two or three purchases made from that account in terms of date, transaction number and amount.
Once you've gotten the password reset, you can go back and fix all the security questions at https://appleid.apple.com
Worst case, you can add a new email address to the account, verify it, and then see if you can send a security question reset after that email is verified by Apple and in use for a week or so. Also - make more purchases from that account (free apps are fine) to show that the device that was registered to that account is still in use and still associated with the account even though the email address on file is new.
Since you can not bypass the activation lock itself, you need to contact Apple and get control of that account. If you are the original purchaser of that hardware, you might also be able to get them to reset the lock with proof of purchase and identity.
The website https://appleid.apple.com has instructions on resetting your iCloud password if you do not remember it.
You can retrieve the email by erasing the iPhone from iTunes when the device is in normal recovery mode and you will be prompted to enter the password for the email account. Also, if the device is not locked, go to the settings app and look in iCloud for the AppleID that has locked that device for firer activations.
Best Answer
Locked is locked, that's the whole idea.
If https://iforgot.apple.com doesn't help, then next would be to phone Apple & see if they can help. Apple Support phone number list, by country