IOS – Unhide hidden app purchases on iOS 14.2

This is by design.

A developer lists an app for one or more markets and when you lose past purchases, that indicates that that app was available in the old market and no longer is available in the new market.

Have a look on the site, there are several threads on people deciding to switch countries or keep an old account.

One is simpler and potentially costs more, the other costs more time, but you keep access to all purchases, past, present and future on two accounts.

• I want to change the country on my app store account and I am having some problems?
• Restoring past purchases from different country
• Do I need to repurchase apps if I moved countries?

Also - the related section to the right should have several more likely threads to help.

You are not privy to customer details from any of Apple's App stores unless you are selling a subscription and the user opts in to sharing data.

Other than requiring the users to make an account to play and working within Apple's UUID / temporary device ID framework, you have no realistic way to determine who is spending money or who is asking Apple for a refund.

Have your lawyer (or you if you're the business person responsible for agreements) look over the terms and conditions that explain when you do and do not get customer data.

Barring that, you can always open a support ticket with developer support since you are a paid developer to ask them to look into any patterns of unusual sales for your specific application. When there is a problem, I've found them to be very helpful in sorting out what's proper and how to adjust things to fit the App Store rules into your business model.