I’m trying to view a photo on my device but it’s incredibly low quality and has a white information button in the bottom right, which when pressed says:
“Unable to load photo, an error occurred while loading a higher quality version of this photo”
I have plenty of storage left, I’ve tried running the Photos app with low power mode off, restarting my phone etc and nothing helps.
It’s especially frustrating as I’m sure I never set it to ‘optimise storage’ and typically the one photo it’s lost is one of my absolute favourite memories and photos of my wife. Sigh.
Is there anyway I can get this back please? Thank you
Best Answer
I managed to fix it by logging into iCloud.com and downloading the photo from the website (as proposed by @X_841 in the comments).