IOS – Offline music not showing up after iOS 9.2 upgrade

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After upgrading my iPhone to iOS 9.2 today, the songs in the Apple Music library don't show up as saved offline. Playlists show as offline.

I went to Settings->General->Storage and the Music app is using the same amount of storage as before (i.e. the music's still on the phone). But when I click on 'Music' in Storage, the Settings app freezes and doesn't recover even after minutes.

What are my options?

(I can of course redownload the library, but several gigabytes of my storage is already gone)

Best Answer

My wife had a very similar problem, ever since upgrading to 9.0. I had to do the following in 9.2 to resolve her issues:

  1. Backup her iPhone.
  2. Wipe and restart her iPhone.
  3. Reload from her backup.
  4. Turn OFF iCloud Music.
  5. Turn ON iCloud Music, selecting "Merge" when warned about deleting or merging the current content on her iPhone.

She can now see and download any content in her library, and make anything she wants available for offline listening.