IOS – iPod Touch won’t play music or videos

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I have a 2nd generation iPod Touch and I can't get it to play any media files. Everything else seems to be working fine on it, it just can't play music or videos.

For instance, when I tap a song in the music app, I see the "Now Playing" view for about 1 second before it goes back to the list. It's as if the song started and ended in .01 seconds. But no music ever starts. Whether I have earphones plugged in or not, nothing plays.

When I trying to play YouTube videos or iTunes Store song previews, I get errors like "This movie could not be played" and "Could not play preview".

So far I've tried a hard restart, resetting all settings, erasing all content and settings, restoring in iTunes (EDIT: w/o restoring from backup), restoring using DFU mode. None of these things have worked. I would appreciate any other suggestions. Thanks!

Best Answer

You definitely have a problem with the Audio chip on the iPod touch. iOS devices use a separate chip for decoding audio files, so that the processor can be put to sleep. The chip can probably decode all supported formats, but it may be optimised for mp3 and m4a. If the audio chip is dead, nothing will work. Movies won’t play because the iPod decodes only the video part (which has a dedicated chip on and after A5) and not the audio.

This answer is just based on a few facts, rumours, deductions and reasoning, and may not be the real problem in your iPod. I think it’s best to wait until mid-September, when a new iPod touch is rumoured to be released, and buy the new one.