IOS – iPhone sending texts to Apple Message, not phones

androidiosmojave

My wife has an iPhone. I have an Android phone. I also have a MacBook running Mojave. We've texted with no problem for years. Suddenly, however, we're encountering these periods where my wife will text my phone number and the message will go to my MacBook's Messages app instead of my phone.

I tried disabling my account in Messages but then I didn't receive texts in either place.

What could be causing this? Is it a setting on her phone or my laptop?

Best Answer

I've run into this problem before, and it's usually that the phone number has some how become dissociated with iCloud but the email has not.

If, in iOS, you go to Settings / FaceTime, you'll see a "You can be reached by Facetime at" and this will often show if your phone number is even associated or activated.

Likewise, go to Settings / Messages / Send & Receive / > and see if appears there.

See https://support.apple.com/en-us/HT201349 for details about adding numbers.