IOS – Cannot connect to App Store via iPhone – Wrong Password although password is right

accountsiosios-appstoreitunespassword

So I have this weird problem. I can connect to the App Store via iTunes on my Macbook. However, if I try to connect via the iPhone appstore using the same email and password I get:

"Verification Failed Your Apple ID or password is incorrect" error
message "

I have already tried resetting my password via Apple ID management and successfully changed my password with a new one. I still get the same error message.
Any Ideas?

Edit: The problem occurs in only one of the iTunes account I use (Polish Appstore account). I can connect to my other account thru both my iPhone and my Macbook without any problem. So, I do not think there's a problem with the iPhone or its settings. I also don't think that it has anything to do with my internet connection.

Best Answer

If the servers are broken or the network isn't working between you and the servers, your password isn't actually wrong. Even when all lights are green at http://www.apple.com/support/systemstatus/ it could be an issue that'e exclusively server side, and you'll need Apple Support to get to that conclusion.

Barring that, you can certainly to go through "the usual troubleshooting steps" on iOS since you're unlikely continuing to type the password incorrectly.

You should start with the support article below:

Before you contact support (the link at the bottom of the page - the next step if that doesn't work) is to maybe try a restart. Since the app store needs an accurate time and date:

  1. Sign out of the store from preferences
  2. Turn off "automatically set time" in the settings app, General, Date & Time
  3. Put the device in Airplane mode
  4. power off the device and maybe go make some tea while it powers itself off
  5. When you start it up again, set the clock manually to within 10 seconds of a good time source and then enable WiFi or cellular data as you please.
  6. Try to sign in to the Settings App - iTunes & App Stores section
  7. After one failure, turn on automatic time setting
  8. Try to sign in to the App Store