In Microsoft Word 2011, Shift seems to be acting as a Command – how to make it stop

keyboardms officeshortcut

Some specific behaviors I'm observing in Microsoft Word 2011 on my Mac:

  • Shift + F moves the cursor into the Find box on the toolbar, instead of typing a "F" character.
  • Shift + 9 opens help instead of typing a "(".

It seems like the Shift key is functioning as a Command key. I haven't made any changes to my Word settings to customize keyboard shortcuts. I did install another IME last night and configure the shortcuts to switch between IMEs, but the behavior only occurs in MS Word.

Any ideas on restoring default functionality?

Best Answer

It's possible you could try resetting the default shortcuts from the settings...

This is an excerpt from a Microsoft support article on the Office shortcut settings...

Reset all keyboard shortcuts

On the Tools menu, click Customize Keyboard.

To restore keyboard shortcuts to their original state, click Reset All, and then in the confirmation message, click Yes.

NOTE Keyboard shortcuts for tasks are reset.