After having the first iMac 2017 Retina replaced for display issues, my second one seems to be acting up.
I use an apple wireless keyboard and magic mouse 2 via Bluetooth. The problem is, they randomly disconnect. Right after the event, a pop-up comes up, trying to find input devices.
Sometimes they reconnect almost immediately, other times after a while, and others, only a restart fixes the issue. It happens randomly. There are days with no issues and days where it happens so often it drives me mad.
Both input devices work fine when they are connected. The keyboard works after it is disconnected, if I plug it in for charging from the Mac. Can't use this workaround with the mouse, obviously.
What I tried so far is resetting the Bluetooth module, factory reset devices, disconnect all devices. Nothing seems to work.
OS version is Mojave 10.14.1. It was happening with High Sierra too.
Any ideas besides sending the whole package to warranty?
Best Answer
Try searching for potential sources for Bluetooth interference
According to this Apple Support article a reason for this could be Bluetooth interference.
These can interfere with the signal:
Microwave Ovens
Wireless Speakers
Direct Satellite Service
Certain external monitors and LCD displays
Power sources
Poorly shielded cabling
2.4 GHz or 5 GHz phones
Wireless RF video
According to another Support Article, several materials can interfere with connections:
Wood Low
Synthetic material Low
Glass Low
Water Medium
Bricks Medium
Marble Medium
Plaster High
Concrete High
Bulletproof glass High
Metal Very high
Also try:
Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
Avoid putting metal objects between your wireless device and your Mac.