I'm having trouble accessing data on my external USB disk called G-DRIVE USB – it just won't mount. I get the prompt to unlock, which I do, but it does nothing.
DiskUtility fails to open when this drive is connected – shows "loading disks" and does nothing.
So far I've tried to access the data manually by using the following terminal commands:
@MacBook-Pro:~$ diskutil list
/dev/disk0 (internal, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *251.0 GB disk0
1: EFI EFI 209.7 MB disk0s1
2: Apple_APFS Container disk1 250.8 GB disk0s2
/dev/disk1 (synthesized):
#: TYPE NAME SIZE IDENTIFIER
0: APFS Container Scheme - +250.8 GB disk1
Physical Store disk0s2
1: APFS Volume Macintosh HD 189.8 GB disk1s1
2: APFS Volume Preboot 20.0 MB disk1s2
3: APFS Volume Recovery 519.9 MB disk1s3
4: APFS Volume VM 1.1 GB disk1s4
/dev/disk2 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *4.0 TB disk2
1: EFI EFI 209.7 MB disk2s1
2: Apple_APFS Container disk3 4.0 TB disk2s2
/dev/disk3 (synthesized):
#: TYPE NAME SIZE IDENTIFIER
0: APFS Container Scheme - +4.0 TB disk3
Physical Store disk2s2
1: APFS Volume G-DRIVE USB 2.9 TB disk3s1
If I try to repair it:
@MacBook-Pro:~$ diskutil repairVolume disk3s1
Started file system repair on disk3s1 G-DRIVE USB
Repairing file system
Volume is already unmounted
Performing fsck_apfs -y -x /dev/rdisk3s1
Checking volume
Checking the container superblock
Checking the EFI jumpstart record
Checking the space manager
Checking the object map
Checking the APFS volume superblock
Checking the object map
Checking the fsroot tree
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
warning: invalid dstream.default_crypto_id (0x0) for encrypted volume, given apfs_fs_flags (0x8)
Checking the snapshot metadata tree
Checking the extent ref tree
Checking the snapshots
Verifying allocated space
The volume /dev/rdisk3s1 appears to be OK
File system check exit code is 0
Restoring the original state found as unmounted
Finished file system repair on disk3s1 G-DRIVE USB
And it doesn't mount:
@MacBook-Pro:~$ diskutil mountdisk disk3s1
One or more volume(s) failed to mount
What else can I do? Any ideas? Thanks.
Best Answer
Are you using an adapter to connect the G-Drive to your MacBook Pro? This support page states that the G-Tech G-DRIVE mobile USB 3.0 Hard Drive is not compatible with the USB-C Digital AV Multiport Adapter or the USB-C VGA Multiport Adapter: