A few years back I had to send a Powerbook to Apple for hardware repairs (the optical disc stopped working and had to be replaced.)
I had FileVault enabled, and the tech at the time told me I'd have to disable that encryption in order for them to implement the repairs. So for privacy I just re-formatted the entire OS (having a backup, of course) before handing it off.
Is it still the case that Apple requires FileVault(2) to be turned off before they will repair a Macbook?
Best Answer
The response I got from Apple Support:
So either prepare to hand off your password to them, or empty your hard drive before giving the macbook for repair.