Apple MacBook Pro will not do updates

software-update

I have this MacBook Pro running OS X Version 10.9.5 and it works perfect in every way except for one thing; it will not get updates. When I go to "About This Mac" and click on "software update" it will close out the window and –that is all. I am back on the desktop. there is no error messeges, or anything. Any ideas what I can do to fix this?

Best Answer

Three things to try - report back & we can tweak this answer.

  1. Try Launching App Store directly from the Applications folder, rather than via About this Mac.

  2. Clean out the App Store prefs & caches...
    Open Terminal & copy/paste each of these 3 lines, hitting Enter after each
    rm ~/Library/Preferences/com.apple.appstore.plist
    rm ~/Library/Preferences/com.apple.storeagent.plist
    rm ~/Library/Cookies/com.apple.appstore.plist
    and again for the caches
    rm -r ~/Library/Caches/com.apple.appstore
    rm -r ~/Library/Caches/com.apple.storeagent

  3. Make a new admin account...
    System Prefs > Users & Groups
    Unlock the prefs, if locked, & click the plus button at the bottom.
    Set up a new Admin [not Standard] account, then try logging yourself out & into that account instead.
    Test method 1.

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