Apple Configuration and invalid profile

apple-configuratorappletvconfiguration-profilesmobile-device-managementwifi

I am trying to configure Wi-Fi on an Apple TV 2 with WPA2 Enterprise.

The Apple TV asks for a profile so I am trying to configure one.

I set up the mandatory "General" settings

enter image description here

the certificate of the RADIUS server

enter image description here

And the Wi-Fi settings

enter image description here

enter image description here

When I install the profile or prepare the Apple TV via Apple Configurator (USB) I just get that the profile is invalid

enter image description here

How can I debug the problem? Is there a way to see a better error description or to validate the profile?

Edit 1

I tried as suggested with a minimal profile

  • The required general infos
  • WiFi with just the SSID (no security…)

I get the same error.

Edit 2

I enabled logging with

defaults write com.apple.configurator LogLevel ALL

after starting the "prepare" I get the error without any log entries. After clicking Stop I just get a single log entry

2016-02-18 15:47:53.177 com.apple.configurator.xpc.AirTrafficService[51010]: ERROR - 0ms - <ACUAirTrafficService: 0x7fca30d03420>: cannot call fetchOperationProgressForOperationID:reply: because: NSError: 0x7fca30d3eb60
Desc   : The operation is no longer available.
US Desc: The operation is no longer available.
Domain : ConfigurationUtilityKit.error
Code   : 0x65 (101)
 (ACUService.m:102)

Edit 3

I tried with "add profile" instead of prepare. In this case I am able to install a profile with the minimal Wi-Fi profile.

As soon as I enable WPA2 Enterprise it fails.

Best Answer

Most likely you are trying to apply a setting that isn't supported on the AppleTV 2. I'd start with the typical troubleshooting of start simple and then add more.

So, create the profile with only the General section configured and apply it. If that works, move on to another section. Repeat until it stops working.

Some items to look into are

  • The encryption of the certificate. If it is the wrong size or type, it might not be supported on the ATV2. The device probably can't support the latest encryption methods.
  • Perhaps the PEAP authentication protocol you have selected in the WiFi section isn't supported, so try TLS.

Good luck.

Related Question