Last week I attempted to log into my apple@me.com account and it stated that my account needed verification and is locked. To verify, I can have an e-mail sent or answer security questions. The address that the e-mail is being sent to is the very account that I am locked out of. There are 3 security questions, of which I need two correct. I only have one correct (it won't tell me which one) and I've exhausted all possible options. Apple support is telling me that my only option is to figure out the security questions. Why I appreciate the security, this is an account used for gaming and I refuse to believe that there is no other way I can verify my identity. I have other accounts linked to this one and they are telling me that that doesn't matter either. Any options or specific contacts I can reach out to would be greatly appreciated.
Apple Account Verification
apple-idSecurity
Related Solutions
I am afraid you are out of luck and there is no help for this. I tried to help a tech support client with this same problem and there is nothing to be done about it. It is truly too late.
People, if you have ever bought anything from any merchant (not just iTunes) and registered your account with the merchant using an email address from your employer, and that email account is still active, do this:
Get a free email account from Google Gmail, Yahoo, Hotmail, or another free email service.
Log in to each account with a merchant and change your account's email address from your work email address to your new extra email address from Google, Yahoo, etc.
Only ever buy anything on an account that has your free extra email address as the registered email address.
Paul Jackson, I'm sorry you've had to learn a hard and expensive lesson.
Focus on iTunes billing support. When you need support on a device and the software support window is over, you pay for that help.
iTunes billing support is generally free since you can't spend more money in the store without a working account. You always have to get a support person to call you since people that have access to the store accounts are a very limited subset of all the support personnel.
Just be persistent - keep good notes, provide a phone number where they can reach you and have all the details of the account you can muster ready. Things like purchase history, credit card bills so you can tell the person the last two or three purchases made from that account in terms of date, transaction number and amount.
Once you've gotten the password reset, you can go back and fix all the security questions at https://appleid.apple.com
Worst case, you can add a new email address to the account, verify it, and then see if you can send a security question reset after that email is verified by Apple and in use for a week or so. Also - make more purchases from that account (free apps are fine) to show that the device that was registered to that account is still in use and still associated with the account even though the email address on file is new.
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Best Answer
First, check and see if you can log in to your account at appleid.apple.com. Support can help you a lot more if you can log in here, since you can get a support PIN (which acts as a password).
Tell them your support PIN (found at the very bottom of the page) and they will know that it's you and can fix your account with only one security question.
Your Apple ID should also be set up with a non-apple email address, and that should be where you are getting your codes. Check all of you emails, spam folders and all, to make sure you didn't miss an account reset email. Good luck!